Supportive Services for Outdoor LED Lighting | Suiming

Download Your Installation Convenience

To most projects, simply a professional installation manual is sufficient. To high-tech smart lighting, we have specialized crew to support you on-site. If you can't find what you need in this page, please don't hesitate to contact us. Our team is standing by to solve your problems.

  • Easy Installation

  • Low Maintenance

  • Professional Service

  • On-Site Support

Extra Support, More Benefits

Simply put, we understand what you need better and provide all-around support to exceed your expectation.

  • 1-2% additional spare parts in your shipment for extra use.
  • Visual identity promotion support including design of image and packaging.
  • Firsthand product updates and special offer each year for long-term partners.
two engineers checking the led lighting mold for extra support

Warranty & Commitment:

  • • Warranty scope includes both complete lighting products and components.
  • • Average 3 years of warranty, extension available as per requirements.
  • • Free replacement parts under warranty.
  • • Returns within 7 days and replacements within 30 days acceptable upon sales.
  • • Fast reply to any queries within 12 hours.
  • • Problem solved and repaired products sent back within 3 days upon receipt of your returns.

FAQ

1

Can I have a sample order for led street light?

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

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2

What about the lead time?

Sample needs 3-5 days, mass production time needs 2-3 weeks for order quantity.

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3

Do you have any MOQ limit for led street light order?

Low MOQ, 1pc for sample checking is available.

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4

How do you ship the goods and how long does it take to arrive?

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

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5

How to proceed an order for led street light?

Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

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6

Is it OK to print my logo on led street light product?

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

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7

Do you offer guarantee for the products?

Yes, we offer 2-5 years warranty to our products.

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8

How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution i ncluding re-call according to real situation.

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OEM Outdoor LED Lights
with Favorable Wholesale Pricing!